Success?
As recounted here in a previous thrilling instalment, we’ve moved away from Pipex but were left mildly puzzled by our old Pipex email addresses still working. Well, we rang up their cancellations department again (word to the wise; their cancellations department seems to be UK based which made a nice change) and was assured that our account with them was as dead as the proverbial parrot.
Fast forward a week or so and we receive the usual monthly email from Pipex informing us that this month’s bill was about to be debited from our bank account. Were we surprised? No. Annoyed? Yes. So another phone call to their cancellations department ensued and us finding out that our status was now ‘cancellation pending’. Hmm.
Their advice was to ring their billing department which in a grand old show of joined up thinking seemed to be in India and lo! they had absolutely no record of us cancelling. Luckily the chap we spoke to was actually on the ball and put our account on hold so that we wouldn’t be chased for any payments.
Within the last few days our old email addresses have finally stopped working which we’re taking to be a sign of things actually happening as they should have done in the first place. I assume if we hadn’t followed this up we would have been receiving angry red letters from them for an account that was supposedly dead.
Good old Pipex!